Refund Policy
Last updated: 22 October 2026
This policy explains how refunds work for credits purchased on aiglossa tools (tools.aiglossa.com). It applies to purchases made through our checkout, which is processed by Creem as merchant of record.
1. What you are buying
You buy prepaid credits — not a subscription. Credits are added to your account immediately after payment and never expire. Generating a track spends credits (a 30-second track costs 45 credits; longer tracks cost more, shown before you generate).
2. Failed generations are refunded automatically
If a generation fails to produce audio, the credits are returned to your balance automatically. You are never charged for a generation that did not deliver a track.
3. Unused credits — 14-day withdrawal right
If you are in the EU, the UK, or another jurisdiction with a statutory withdrawal right, you may request a refund of unused credits within 14 days of purchase. We refund to the original payment method through Creem.
By generating a track, you ask us to supply digital content immediately and acknowledge that once credits have been spent, the corresponding amount is no longer refundable.
4. When we cannot refund
- Credits that have already been spent on generated tracks.
- Requests made more than 14 days after purchase (for unused credits).
- Accounts suspended for violating our Acceptable Use Policy.
5. Unhappy with a track?
A generated track that you simply do not like is not a defect — music is subjective, and you can regenerate with different settings. If you believe a track is broken (for example, it is silent, truncated, or the audio does not match the length you paid for), contact us and we will investigate and refund the credits if the track is defective.
6. How to request a refund
Email us at support@aiglossa.com with:
- the email address of your account,
- the order or receipt number from Creem,
- a short description of the issue.
We aim to reply within 3 business days. Approved refunds are issued by Creem to your original payment method; the time until the money appears depends on your bank or card issuer.
7. Chargebacks
Please contact us before opening a chargeback — most issues can be resolved faster directly. Opening a chargeback for a purchase you received may result in the account being suspended while the dispute is investigated.
This policy may be updated as the product changes. The date at the top shows the current version. Purchases are governed by the version in effect at the time of purchase.